Privacy Policy

Welcome to Reko. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy explains how Reko collects, uses, discloses, and protects your information when you use our online casino services, including our website and any associated applications. By accessing or using Reko's services, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices regarding your personal data.

Reko operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. We safeguard your personal information and maintain high standards of data privacy.

We collect various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when you register an account, verify your identity, or interact with our services. Examples include your name, date of birth, gender, address, email address, phone number, and copies of identification documents (e.g., passport, driver's license).
• Financial Information: Details related to your deposits and withdrawals, such as bank account numbers, payment card details, and transaction history. Reko does not store full payment card numbers, only partial information for identification purposes.
• Transactional Data: Information about your betting activity, game play, winnings, losses, and other interactions with Reko's platform.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, time zone setting, browser plug-in types and versions, and other technology on the devices you use to access our services.
• Usage Data: Information about how you use our website and services, such as pages visited, links clicked, and duration of visits.
• Communication Data: Records of your communications with us, including emails, chat transcripts, and phone calls, for customer support, training, and quality assurance purposes.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources, such as social media, to comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling checks.

Reko uses the information we collect for various purposes, including:

• To Provide and Manage Services: To set up and manage your account, process your bets and transactions, and provide access to our games and features.
• Identity Verification and Fraud Prevention: To verify your identity, age, and location, and to prevent fraudulent activities, money laundering, and other illegal acts, in compliance with our legal and regulatory obligations.
• Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance.
• Personalization: To tailor your experience on Reko, including offering personalized promotions, games, and content based on your preferences and activity.
• Marketing and Promotions: To send you marketing communications about Reko's products, services, and promotions that we believe may interest you, where you have consented to receive such communications. You can opt out at any time.
• Responsible Gambling: To monitor player activity and implement responsible gambling measures, helping to identify and support players who may be at risk.
• Legal and Regulatory Compliance: To comply with our legal and regulatory obligations, including reporting requirements to our licensing authority and other governmental bodies.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and security of our website and services.

Reko processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, such as the terms and conditions governing your use of Reko's services.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Reko is subject, including anti-money laundering, fraud prevention, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Reko or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes purposes like service improvement, security, and marketing (where not based on consent).
• Consent: In certain situations, we may rely on your explicit consent to process specific types of personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Reko may share your personal data with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Reko.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, law enforcement agencies, and other governmental bodies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to equivalent data protection standards.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organizations dedicated to preventing these activities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Reko's assets, your personal data may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We ensure that any third parties who receive your data are subject to strict data protection obligations and that your data is handled securely and in accordance with this Privacy Policy.

Reko takes the security of your personal data seriously. We implement technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorized Reko employees and service providers who need the information to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: All Reko employees receive regular training on data protection and security best practices.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your personal information, such as using strong, unique passwords and not sharing your account details.

Under applicable data protection laws, you have several rights regarding your personal data. Reko facilitates the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, under certain conditions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data, particularly where we process it based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Reko uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve how Reko works.
• Functionality Cookies: These are used to recognize you when you return to our website, allowing us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
• Targeting/Advertising Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We will use this information to make Reko more relevant to your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Reko website. For more detailed information on how we use cookies, please refer to our dedicated Cookie Policy.

Reko retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purposes for which it is processed.

Generally, we retain your account information for the duration of your active account with Reko and for a period thereafter as required by law, typically for a minimum of five years after your account is closed, to comply with anti-money laundering and other regulatory obligations. Transactional data and communications may be retained for longer periods as mandated by financial regulations.

When your personal data is no longer required, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Reko may transfer your personal data to countries outside of your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home country. When we transfer your data internationally, we take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws.

These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission, which provide specific data protection obligations for the recipient.
• Implementing other legally recognized mechanisms, such as binding corporate rules, where applicable.

By using Reko's services, you acknowledge and agree to such international transfers of your personal data.

Reko's services are not for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will delete that information as quickly as possible. If you believe that a child has provided us with personal data, please contact us immediately.

Reko may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other communication methods such as email. Review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of the policy will indicate when the latest revisions were made. Your continued use of Reko's services after any changes signifies your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact Reko's Data Protection Officer or our customer support team.

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website 24/7
• Postal Address: [Please refer to our website for our registered office address details]

We resolve any concerns you may have regarding your privacy at Reko.