Privacy Policy

Welcome to Reko. We protect your privacy and the security of your personal information. This Privacy Policy explains how Reko collects, uses, discloses, and protects your data when you use our website, services, and applications (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices regarding your information.

Reko operates under strict regulatory guidelines and maintains high standards of data protection. This policy is transparent about our data handling practices and assures you that your privacy is a priority for us.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, postal address, email address, phone number, and national identification details (e.g., passport or driver's license numbers) required for identity verification and regulatory compliance.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card numbers, and transaction history. Reko does not store full payment card details on our servers, relying on secure payment gateways.
• Account Information: Your username, password (encrypted), and other registration details.
• Transactional Data: Information about your betting activity, deposits, withdrawals, and game play history on Reko.
• Technical Data: Your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services.
• Usage Data: Information about how you use our website, products, and services, such as pages visited, links clicked, and duration of visits.
• Communication Data: Records of your correspondence with us, including emails, chat logs, and phone calls, for customer support and quality assurance.
• Publicly Available Information: Data collected from public sources, such as social media, to verify your identity or for fraud prevention purposes.

Reko uses the collected information for various purposes, including:

• To Provide and Manage Our Services: This involves processing your bets, managing your account, facilitating deposits and withdrawals, and providing customer support.
• Identity Verification and Fraud Prevention: To comply with "Know Your Customer" (KYC) regulations, prevent fraud, money laundering, and other illegal activities.
• Compliance with Legal and Regulatory Obligations: To meet requirements imposed by our licensing authority and other applicable laws.
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality and user experience of Reko.
• Marketing and Promotions: To send you relevant offers, promotions, and updates about our Services, where you have consented to receive such communications. You can opt out at any time.
• Personalization: To tailor our Services and content to your preferences.
• Communication: To respond to your inquiries, provide account-related notifications, and deliver important service updates.
• Security: To protect the security and integrity of our Services and your data.

Reko processes your personal data based on the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract with you, specifically to provide our gambling services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Reko is subject, such as anti-money laundering (AML) regulations and responsible gambling requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This includes improving our services, preventing fraud, and ensuring network security.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Reko may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service, and marketing agencies. These providers are contractually obligated to protect your data and only use it for the purposes specified by Reko.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, and law enforcement agencies when required by law or to comply with legal processes, such as court orders or subpoenas.
• Fraud Prevention and Responsible Gambling Organizations: To prevent fraud, money laundering, and to promote responsible gambling, we may share data with relevant organizations and databases.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• Affiliates: We may share your data with our corporate affiliates for operational and business purposes, provided they adhere to this Privacy Policy.

Reko will never sell your personal data to third parties for their independent marketing purposes.

Reko takes the security of your personal information seriously. We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, Reko cannot guarantee absolute security.

As a user of Reko, you have certain rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that Reko correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal obligations and legitimate interests that require us to retain it.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Reko uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve Reko's performance.
• Functionality Cookies: These recognize you when you return to our website, allowing us to personalize content for you and remember your preferences (e.g., language or region).
• Marketing/Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

Reko retains your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period is determined by factors such as the nature of the data, the purpose of processing, and legal or regulatory obligations.

For example, we are legally required to keep certain information about our customers, including transactional data, for a minimum of five years after the account is closed, to comply with anti-money laundering regulations. In some cases, we may retain data for longer periods if required by our licensing authority or for the establishment, exercise, or defense of legal claims.

Reko may transfer your personal data to countries outside of your country of residence, including to countries outside the European Economic Area (EEA). This may occur if our service providers or affiliates are located in those countries.

When we transfer your data internationally, Reko ensures that appropriate safeguards are in place to protect your privacy rights and the security of your data. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing binding corporate rules.

By using our Services, you consent to the transfer of your information to these countries.

Reko's Services are not for individuals under the legal gambling age in their respective jurisdiction. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal data from a minor, we will delete such information from our records immediately.

If you believe that a minor has provided us with personal information, contact us immediately.

Reko may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email.

Review this Privacy Policy periodically to stay informed about how Reko is protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, contact our Data Protection Officer:

• By Email: [email protected]
• By Post: [Please use our customer support channels for the most efficient response, as postal addresses are subject to change and may not be the fastest way to reach us regarding privacy matters.]

We resolve any privacy-related concerns you may have. You also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.